Kore status: AI4 Service Search AI (XO-11) 11.29.0 Critical Hotfix in the US Region - 13-OCT-2026

We are applying an urgent Hotfix on AI4 Service Search AI (XO-11) -11.29.0 the US region at this time. You can still continue using our services as usual. This communication serves as a general note to our customers. Search : A fix is being deployed to address the needsFileParsing Logic for Decoupled Sources During Chunk Extraction During the maintenance schedule in case you observe sporadic issues, please refer to our <a href="https://community.kore.ai/t/common-sporadic-issues-observed-during-scheduled-maintenance-of-kore-ai-platform-and-products/3797">Community Guidance </a> for more details.

{"status_page":"https://status.kore.ai/api/v2/summary.json","incident_id":"93vb4z49qvwb","impact":"maintenance","components":["Web Crawler","Application Service","Search Service"],"url":"https://stspg.io/xcbzhfbgn066"}