Incident: Trouble Loading Slack.com

Starting at around 10:42 AM PDT, until around 1:25 PM PDT on September 17, 2025, some users that were logged into their Slack app were unable to access https://slack.com/, instead they were receiving an error message. We identified a recent code change to the logged-in user experience on this page. The change caused the page to fetch an incorrect value for the user, which introduced the error. We reverted the change, resolving the issue for all affected users.