Intercom status: Customer contact details showing up as "Redacted" in the Intercom Inbox

We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.

{"status_page":"https://www.finstatus.com/api/v2/summary.json","incident_id":"01M4XR5BR7KCA4H4A8Z2B13HH0","impact":"minor","components":[],"url":"https://www.finstatus.com/incidents/01M4XR5BR7KCA4H4A8Z2B13HH0"}