UPDATE: Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solutions (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure.

Incident began at 2026-07-15 16:57 (all times are US/Pacific ). Summary Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure. Description The datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. Cooling and power have been restored at the site. The datacenter operator team is now working to safely restart affected workloads. GCVE: As a precautionary measure, our engineering teams had shut down private clouds to protect these clouds from any damage. Network fabric has been restored, and Private Cloud restoration remains underway. We will notify affected customers once their Private Clouds are restored to allow for VM operational verification. BMS: We are continuing to restore servers and monitor their health. Customers may be unable to access these systems until service restoration is complete. Google Cloud NetApp Volumes: Our engineering team had proactively shut down ONTAP clusters to protect the data stored on them. Recovery is currently in progress. Customers may experience unavailability of Cloud NetApp Volumes until this issue is resolved. We will provide an update by Thursday, 2026-07-16 01:30 PDT with current details. Customer Symptoms GCVE: Customers would have already observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and recovery, we have shut down all private clouds in this zone. BMS: Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we shut down some servers in this zone. We are continuing to restore servers and monitor their health. Customers may be unable to access these systems until service restoration is complete. Google Cloud NetApp Volumes: Customers would have already lost connectivity to ONTAP clusters, as we proactively shut them down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels are affected. Workaround There are no workarounds available for this issue at this time. However, customers with multi-regional deployments are advised to route traffic to an alternate site. Affected products: Bare Metal Solution, Google Cloud NetApp Volumes, VMWare engine Affected locations: Netherlands (europe-west4)