[Updated] UPDATE: Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solutions (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure.

Incident began at 2026-07-15 16:57 and ended at 2026-07-16 05:25 (all times are US/Pacific ). Summary Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solution (BMS) services experienced a service outage in europe-west4-a due to a cooling failure. Description The datacenter serving europe-west4-a for GCVE, BMS, and NetApp has experienced a power failure, which subsequently caused a cooling failure. Google proactively turned down workloads in order to protect customer data from any risks posed by running infrastructure in a high temperature environment. Cooling and power have been restored at the site. The datacenter operator team is now validating site stability. GCVE: Network fabric has been restored, and Private Cloud restoration remains underway. We are notifying the affected customers as their Private Clouds are restored to allow for VM operational verification. BMS: Server restoration is largely complete, with most systems now online and reporting a healthy status. We are actively working through the remaining validation efforts to achieve full recovery. Google Cloud NetApp Volumes: Service restoration is complete, and all affected servers are now operational. We continue to monitor these for full service recovery. If customers are still experiencing impact from this issue, please contact Support, and we will work with you to resolve any residual impact. We will provide an update by Thursday, 2026-07-16 02:30 PDT with current details. Customer Symptoms GCVE: Customers would have observed a loss of connectivity to their private cloud. As a protective measure for hardware integrity and recovery, we had shut down all Private Clouds in this zone. We are in the process of bringing all restored Private Clouds online. BMS: Customers may have lost connectivity to their servers. As a protective measure for hardware integrity and recovery, we had shut down some servers in this zone. We are continuing to restore servers and monitor their health. Google Cloud NetApp Volumes: Customers would have lost connectivity to ONTAP clusters, as they were proactively shut down to protect these clusters from any damage. Only Standard, Premium, and Extreme service levels were affected. Customers should now be able to access their volumes again. Workaround There are no workarounds available for this issue at this time. However, customers with multi-regional deployments are advised to route traffic to an alternate site. Affected products: Bare Metal Solution, Google Cloud NetApp Volumes, VMWare engine Affected locations: Netherlands (europe-west4)