Compliance Coffee Break Recap: CFPB Complaint Portal 101

The CFPB continues encouraging companies to enroll in its Complaint Portal, but participation is not appropriate—or required—for every organization. During this Compliance Coffee Break, the presenters discussed which companies should consider participating, how to evaluate CFPB invitations to register, practical considerations for responding to complaints, and recent CFPB enhancements designed to reduce misuse of the portal.... By: Hudson Cook, LLP