The Emotionology of Arbitration and Mediation

I coined the term “emotionology,” which is a combination of “emotion” and “psychology.” It describes an applied science that examines how human emotions influence and become part of decision-making and negotiation processes in arbitration and mediation. In these settings, participants are emotional and spiritual beings; the success of the process relies as much on legal frameworks as it does on understanding and managing emotions, relationships and interests.... By: JAMS