Private Clubs Must Manage Member Harassment Risks: 5 Tips for Protecting Your Workforce in a Member-First Culture

Private clubs expect their front-line staff to keep members happy – but when does that expectation cross the line and create workplace liability risks for your organization? Over the past year, multiple golf and country clubs have been hit with lawsuits from employees who claim that club members harassed them, and courts are closely examining whether clubs that tacitly tolerate misconduct to appease a member should be held liable for negligent retention and supervision. Like all employers,... By: Fisher Phillips