A comprehensive guide to creating and managing your Trust Center in WebScouter.
What is a Trust Center?
A Trust Center is a public-facing website that displays your organization's security and compliance information. It helps you:
Answer security questionnaires efficiently Build trust with customers and prospects Demonstrate compliance and security practices Provide transparency about your operations
Getting Started
Accessing Trust Center
1. Navigate to your workspace
2. Click "Trust Center" in the sidebar
3. You'll see the Trust Center dashboard
Understanding the Dashboard
The Trust Center dashboard shows:
**Pages**: List of all trust center pages **Analytics**: Views, requests, and engagement metrics **Settings**: Branding, theme, and configuration options **Preview**: Live preview of your trust center
Creating Your First Page
Step 1: Create a New Page
1. Click "Create Page" or "Add Page"
2. Enter a page name (e.g., "Security", "Compliance")
3. Set the page URL slug
4. Click "Create"
1. Click "Preview" to see how your page looks
2. Make adjustments as needed
3. Click "Publish" when ready
4. Set page to "Live" to make it publicly accessible
Page Management
Editing Pages
1. Navigate to Trust Center
2. Click on a page in the list
3. Make your changes
4. Click "Save" and "Publish"
Duplicating Pages
1. Click the menu (⋮) on a page
2. Select "Duplicate"
3. Edit the duplicate as needed
Deleting Pages
1. Click the menu (⋮) on a page
2. Select "Delete"
3. Confirm deletion
⚠️ **Warning**: Deleting a page cannot be undone!
Customization
Logo and Branding
1. Navigate to Trust Center → Settings
2. Click "Logo" tab
3. Upload your logo
4. Set logo size and position
Theme and Colors
1. Navigate to Trust Center → Settings
2. Click "Theme" tab
3. Choose a color scheme:
- Light theme
- Dark theme
- Custom colors
1. Navigate to Settings → Custom Domain
2. Enter your domain
3. Configure DNS settings (instructions provided)
4. Verify domain ownership
5. Enable custom domain
Content Strategy
Best Practices
1. Keep It Clear and Concise
Use simple language Avoid jargon when possible Break up long sections Use bullet points and lists
2. Organize by Topic
Common trust center pages include:
**Security**: Security practices, certifications, controls **Compliance**: Compliance certifications, frameworks **Privacy**: Privacy policy, data handling, GDPR **Subprocessors**: List of third-party vendors **Incidents**: Security incident disclosure **Contact**: How to reach security team
3. Use Visuals
Add diagrams for architecture Include screenshots of security features Use icons for certifications Charts for compliance status
4. Keep Content Updated
Review quarterly Update certifications Add new compliance frameworks Update subprocessors list
Content Templates
Security Page Template
```
Security
Our commitment to protecting your data.
Security Certifications
[List certifications]
Security Controls
Encryption in transit and at rest Access controls and authentication Regular security audits Incident response procedures
Security Architecture
[Diagram or description]
Security Team
[Contact information]
```
Compliance Page Template
```
Compliance
We maintain compliance with industry standards.
Compliance Certifications
SOC 2 Type II ISO 27001 GDPR HIPAA (if applicable)
Compliance Frameworks
[Details about frameworks]
Audit Reports
[How to request audit reports]
```
Analytics
Viewing Analytics
1. Navigate to Trust Center → Analytics
2. View metrics:
- Page views
- Unique visitors
- Most viewed pages
- Form submissions
- Request submissions
Key Metrics
Track these metrics:
**Page Views**: Total visits to your trust center **Unique Visitors**: Number of unique users **Request Submissions**: Security requests received **Engagement**: Time on page, bounce rate **Popular Pages**: Which pages get the most views
Security Requests
Managing Requests
When visitors submit requests through your trust center:
1. Navigate to "Requests" in the main app
2. View pending requests
3. Answer questions using Q&A entries
4. Attach relevant documents
5. Send response
Ensure you clicked "Publish" Check that page is set to "Live" Clear browser cache Wait a few minutes for propagation
Custom Domain Not Working
Verify DNS settings Check domain verification status Ensure SSL certificate is active Contact support if issues persist
Images Not Loading
Check image file formats (JPG, PNG, SVG) Verify file sizes (should be under 5MB) Check image URLs Try re-uploading images
Tips for Success
1. **Start Simple**: Begin with basic pages, then expand
2. **Get Feedback**: Share with team members for review
3. **Regular Updates**: Keep content current and relevant
4. **Monitor Analytics**: Track what visitors are viewing
5. **Respond Promptly**: Answer security requests quickly
Examples
Simple Trust Center
A simple trust center might have:
Home page with overview Security page Compliance page Subprocessors page Contact page
Comprehensive Trust Center
A comprehensive trust center might include:
Home page Security (detailed) Compliance (detailed) Privacy Subprocessors (categorized) Incident Response Data Processing Agreement Security FAQs Contact
Next Steps
[ ] Create your first page [ ] Add sections to pages [ ] Customize branding and theme [ ] Set up Q&A entries [ ] Publish your trust center [ ] Monitor analytics [ ] Respond to requests