WebScouter is a B2B SaaS intelligence platform that helps organizations track vendors, manage security documents, and build trust centers. It automatically monitors vendor changes and helps you respond to security requests efficiently.
How does WebScouter work?
WebScouter tracks vendors and monitors changes to their information (pricing, terms of service, privacy policies, etc.). It stores this data in a historical database and provides tools to manage documents, build trust centers, and respond to security questionnaires.
Who is WebScouter for?
WebScouter is designed for:
Security and compliance teams Procurement teams Vendor management teams Organizations managing many SaaS vendors Companies building trust centers
Workspaces
What is a workspace?
A workspace is an organization or team container that groups related vendors, documents, and trust centers together. You can have multiple workspaces for different departments or projects.
Gated documents require authentication (sign-in) to access. You can set documents as gated when uploading or editing them. Public documents are accessible without authentication.
Can I organize documents?
Yes! Documents can be:
Categorized (Security, Compliance, Legal, etc.) Tagged for easy searching Linked to vendors Organized in folders (coming soon)
How do I download documents?
Click on any document in the documents list, then click "Download" in the document detail view.
Trust Center
What is a Trust Center?
A Trust Center is a public-facing website that displays your organization's security and compliance information. It helps you answer security questionnaires and build trust with customers.
How do I create a Trust Center?
1. Navigate to "Trust Center"
2. Click "Create Page" or edit the default page
3. Add sections (headers, content blocks, FAQs)
4. Configure settings
5. Preview your changes
6. Click "Publish" when ready
Can I customize the Trust Center?
Yes! You can customize:
Logo and branding Colors and themes Sections and content Layout and structure Custom domain (Pro plan and above)
Can I use my own domain?
Yes! Custom domains are available on Pro plans and above. Contact support to set up a custom domain.
Security requests are questions from customers or prospects about your security and compliance practices. WebScouter helps you respond to these efficiently.
How do I respond to requests?
1. Navigate to "Requests"
2. Click on a pending request
3. Answer questions using your Q&A entries
4. Attach relevant documents
5. Review and send your response
Can I reuse answers?
Yes! You can create Q&A entries that can be reused across multiple requests. This saves time and ensures consistency.
Where do requests come from?
Requests can come from:
Your trust center contact form Direct submissions from customers API integrations Manual entry
Pricing & Plans
What plans are available?
WebScouter offers several plans:
**Starter**: Free plan with basic features **Pro**: For individual teams ($99/month) **Studio**: For multiple teams ($249/month) **Enterprise**: Custom pricing for large organizations
What's included in each plan?
Visit the [Pricing page](/pricing) for detailed plan comparisons. Key differences include:
Number of workspaces Vendors per workspace Documents per workspace Team members Custom domains Support level
Can I change plans?
Yes! You can upgrade or downgrade your plan at any time from the Settings page. Changes take effect immediately.
Do you offer discounts for annual plans?
Yes! Annual plans offer discounts compared to monthly billing. Check the pricing page for current offers.
Data encryption in transit and at rest Regular security audits SOC 2 compliance (in progress) GDPR compliance
Where is my data stored?
Data is stored in secure cloud infrastructure. Contact support for specific information about data location.
Can I export my data?
Yes! You can export your data through the Settings page. Export includes:
Vendor information Document metadata Trust center content Q&A entries
Do you have an API?
API access is available on Enterprise plans. Contact sales for more information.
Can I integrate with other tools?
Integrations are available for popular tools. Check the Integrations page in Settings for available integrations.
Support
How do I get help?
You can get help through:
In-app support chat Email support ([email protected]) Documentation (/documentation) Community forum (coming soon)
What's the response time for support?
Response times depend on your plan:
**Starter**: Email support (48-72 hours) **Pro**: Priority email support (24 hours) **Studio**: Priority support (12 hours) **Enterprise**: Dedicated support (1-4 hours)
Do you offer training?
Yes! Training is available for Enterprise customers. Contact sales for more information.
Troubleshooting
I can't log in
Check that you're using the correct email address Try resetting your password Clear your browser cache Try a different browser
Documents aren't uploading
Check file size (must be under plan limit) Verify file format is supported Check your internet connection Try a different file
Trust center isn't showing updates
Make sure you clicked "Publish" Clear your browser cache Check that the page is set to "Live" Wait a few minutes for changes to propagate
I'm not receiving notifications
Check your notification settings in Settings Verify your email address is correct Check spam/junk folder Ensure notifications are enabled for your workspace
Still Have Questions?
📖 Check the [User Guide](./USER_GUIDE.md) 📧 Contact support through the app 💬 Join our community (coming soon) 📚 Visit our resources page